This policy explains what personal information Conferro collects, how we use it, and the choices you have. We aim to keep this short and readable.
1. What we collect
- Account info: name, email, role, country, phone number, and profile details you provide.
- Consultations & messages: bookings, case content, chat messages, and uploaded documents.
- Payment info: handled by our payment processor (Stripe). We store transaction metadata, not full card numbers.
- Usage & device data: log entries, IP address, browser, and cookies needed to keep you signed in and the service running.
2. How we use it
We use your information to operate the platform: matching you with consultants, processing bookings and payments, sending email notifications, preventing abuse, and improving the product.
3. Who we share it with
We share data with the consultant you book, and with vendors that help us run the service — payment processing (Stripe), email delivery (Resend), file storage (Cloudflare R2), and infrastructure providers. We do not sell your personal data.
4. Cookies
We use essential cookies for authentication (httpOnly session cookies) and basic analytics. You can clear cookies through your browser, but doing so will sign you out.
5. Data retention
We retain account data while your account is active. When you delete your account, we remove or anonymize personal data within a reasonable period, except where we must keep records for legal, tax, or fraud-prevention reasons.
6. Your choices
You can update your profile or change your password from the Profile page. To request account deletion or a copy of your data, email privacy@conferro.app.
7. Security
We protect your data with TLS in transit, encrypted storage at rest, and strict access controls. No system is perfectly secure — please use a strong, unique password.
8. Children
Conferro is not intended for users under 18. If you believe a child has created an account, please contact us so we can remove it.
9. Changes to this policy
We will notify you of material changes by email or in-product before they take effect.
10. Contact
Questions about privacy? Email privacy@conferro.app.